S. 911 call for service is received, dispatch center staff need to make quick decisions about which agency—law enforcement, fire, or emergency medical services (EMS)—will respond to the call. The program is a partnership with Fresno City College, creating a pipeline from the classroom to dispatch careers. Higher education, such as an associate’s or bachelor’s degree, may offer additional opportunities and status in Learn how to become a 911 dispatcher in California - Get salary and training program info here. Public Safety Dispatcher recruits will perform learned skills under a controlled, simulated, and challenging environment to help replicate real-life situations experienced by Public Safety Dispatchers. Participants learn correct procedures for public safety telephone and radio operation, interagency coordination and communication, and stress management. The dispatcher also has to decide which type of response is appropriate. Dispatch Center on the Learning Portal How to Become a Dispatcher Public Safety Dispatcher Certificate Public Safety Dispatchers Basic Course Public Safety Dispatcher Selection Standards Upcoming Public Safety Dispatch Basic Courses Every day across California, 6,420 professional 911 dispatchers work to ensure emergency situations are dealt with in a timely and skillful manner. What is 911 and What is a 911 Dispatcher? - 911 is the national number in the United States to dial when emergency help is needed, and 911 dispatchers are the people who take those calls and send fire, police, or ambulance services where needed. Outside of California's Jan 8, 2024 · The only time a dispatcher can be grandfathered into the POST program as a Public Safety Dispatcher is if employed by the agency at the time the agency joins the POST Dispatcher Program. Are you an EMS Educator? Visit our EMS Education page to view the latest news in EMS education and opportunities! Aug 11, 2025 · The National 911 Program supports the work of the 9-1-1 community to provide training strategies for telecommunicators. Association of Public-Safety Communications Offic This 160-hour course is designed to satisfy the Public Safety Dispatcher minimum training as required by P. At the Ben Clark Training Center, we provide public safety dispatchers with the tools and knowledge necessary to provide the utmost quality and professionalism to the communities they serve. T. Provides resources, training, and accreditation for emergency dispatch professionals worldwide. Paul E. May 6, 2019 · NATIONAL HARBOR, Md. Emergency Medical Dispatch Certificate 2. The initial three week service desk training session begins at the California Highway Patrol Academy in West Sacramento or at the Clark Training Center in Riverside, CA. New employees are appointed at the minimum salary rate and progress through the salary range to maximum with satisfactory job performance. Sometimes fire and medical services are both handled by fire department communications centers. Become a Full-fledged 911 Dispatcher in Los Angeles After taking the basic dispatcher course you will spend a period of time taking part in “hands-on training” during which you will sit and answer calls alongside a training dispatcher-instructor. Certified through the California Commission on Peace Officer Standards and Training, a statewide organization established by the legislature to set minimum selection and training standards for California law enforcement personnel. This course provides basic training for entry-level law enforcement dispatchers and complaint desk telephone operators. 911-Operator. Our Academy will mentally and emotionally prepare recruits to thrive in the everchanging settings of the 9-1-1 Emergency Communications Center. Apr 20, 2018 · The 160-hour Basic Course satisfies the California Commission on Peace Officer Standards and Training (POST) minimum training requirements for entry-level dispatchers and is designed for both employed and/or students interested in entering into a career as a public safety dispatcher. How do I prepare to become a dispatcher? There are several things you can do to prepare yourself for becoming a public safety dispatcher. This course introduces new dispatchers to the basic requirements of their jobs. In many of the larger metro areas in the state, 911 dispatch services are divided, with police departments on one side and fire and emergency medical service departments on the other. The Academy offers a full array of courses specifically designed for dispatchers by experts in the field. You'll be paid for all training. The Position Radio Dispatchers and 911 Call takers handle more than half a million phone calls from the community we serve every year, which includes 13 contract cities and the county’s unincorporated areas. Regulation 1018 (d). State of California Click an icon to learn more and find training programs near you. . O. Though applicant requirements will vary from department to department and each department has their own certifications, it is important to keep in mind that prospective California 911 operators will hold another at least one of the following certificates: 1. It requires that you complete a minimum of 60 semester units (depending on your major) of general education and major classes. Prepare for a vital role in emergency response with Bakersfield College's Dispatcher Public Safety Basic Course, a three-week intensive program that meets California POST training standards for entry-level public safety dispatchers. Troxel California Office of Emergency Services – 9-1-1 Emergency Communications Branch Table of Contents 100 Professional Orientation and Ethics 101 Criminal Justice System 102 Introduction to Law California’s first mobile 911 dispatch classroom launches in Fresno (Photo: FOX26 Photojournalist Byron Solorio) Inside the trailer, students train at real dispatch consoles designed to mimic a live dispatch center. This can be complex, as law enforcement agencies and their partners have implemented Apr 26, 2025 · Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of Watch short videos about 911 dispatcher training requirements from people around the world. DISPATCHER, PUBLIC SAFETY (BASIC) 14 Presentations Can't find a scheduled presentation? Search the Complete List of Courses. Apr 20, 2018 · Dispatch Training The Academy has both a Basic Dispatch Academy and an In-Service Dispatch Program that are designed to assist law enforcement agencies as well as students interested in getting started with a career in dispatch. 911 Dispatcher Requirements in California: Police, Medical and Fire Dispatchers…Where to Start California emergency dispatchers may specialize in police, medical, or fire dispatch. Specialty pays include overtime, shift differential, and bilingual pay as assigned Step 4. Dispatchers are the unseen heroes of law enforcement, providing a critical link between the public and patrol units. Nov 4, 2025 · The Public Safety Dispatchers' Basic Course introduces the necessary skills and knowledge to work in a law enforcement communications center in a productive and professional manner. Dispatchers are specially trained in crisis communication skills to stay Earn $5,307 - $7,306 a month (Public Safety Dispatcher) Earn $4,690 - $6,459 a month (Public Safety Operator) State salaries are based on a monthly compensated pay scale. Training to be a 911 dispatcher You must attend classes and pass written and on the job exams. Nov 21, 2024 · Public Safety Dispatchers Required training and training resources for Public Safety Dispatchers. They are responsible for monitoring channels to dispatch patrol calls for service, obtaining resources and maintaining asset accountability. Org is your resource for up-to-date, comprehensive information about the educational and training requirements for 911 dispatchers. —The International Academies of Emergency Dispatch ® (IAED ™) has recognized the remarkable achievements of emergency dispatchers and the contributions of dedicated professionals at its annual NAVIGATOR conference, held April 24–26 at the Gaylord National Resort & Convention Center in National Harbor, Maryland. Can't find a scheduled presentation? Search the Complete List of Courses. 911 Dispatcher Requirements, 911, Requires And More All of our dispatchers are P. A four-year college or university offers the Bachelor of Arts and Bachelor of Science degrees, which are more advanced. Foreword The California Commission on Peace Oficer Standards and Training (POST) is pleased to provide this publication: Becoming an Exemplary Public Safety Dispatcher.

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